Ospio Privacy Policy

About Ospio

Ospio at https://ospio.online is operated by Fleexa Group LLC. Ospio helps hotels manage guest enquiries, prepare offers and communicate with guests. This policy explains the personal information handled through Ospio and its connected communication features.

For privacy questions or requests, contact vostok9030@gmail.com. If you are a guest, you can also contact the hotel handling your enquiry or offer.

Information we handle

Ospio handles the following information when it is provided or generated through the service:

• Account and hotel information: staff names, email addresses, language preferences, sign-in information, hotel details, staff membership and access roles.
• Guest and enquiry information: names, email addresses, telephone numbers, language preferences, stay dates, occupancy details, children's ages where supplied, enquiry notes and enquiry source.
• Offer and communication information: offer contents, prices, acceptance information, recipients, outgoing messages, and delivery status or errors.
• Connected service and notification information: information needed to authorize and maintain a connection to a chosen communication service, the sender account, and information needed to deliver notifications when enabled.

Guest information may be supplied by the hotel or a person making an enquiry. Contact information may also be saved from an enquiry for the hotel's subsequent use.

How we use information

Ospio uses account and hotel information to provide access to the service, manage staff permissions and remember language preferences. Guest and enquiry information is used to prepare offers, show stay and occupancy details, record acceptance information and support hotel follow-up.

When communication features are enabled, Ospio uses recipients and message contents to send configured automated offers and offers initiated by hotel staff. Delivery information helps staff understand whether a message was sent successfully and address delivery problems. Notification information is used for notifications that have been enabled.

Google sign in and Gmail

Signing in to Ospio with Google and connecting Gmail are separate choices. Google sign-in does not by itself authorize Ospio to send email from your Gmail account.

If you connect Gmail, Ospio requests permission to send email from the connected account. This permission is send-only: Ospio does not use the Gmail integration to read your inbox or modify or delete messages in your mailbox. The connection also allows authorized sending without requiring you to reconnect for every message.

The connected account can send the hotel's configured automated offers and offers initiated by staff. A connection-confirmation email may also be sent when an account is connected. Ospio handles outgoing recipients and message contents, sender information, connection authorization information and delivery records for these features.

Google API information and Limited Use

Ospio's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information received from Google APIs will be used only to provide or improve the user-facing features authorized by the user. It will not be sold or used for advertising, creditworthiness or lending decisions, or training generalized artificial intelligence or machine learning models. Transfers of this information will be limited to the purposes permitted by Google's policy.

Human access to this information will be limited to the cases permitted by that policy: where you affirmatively agree that we may view specific data; where necessary to investigate security issues; where required by applicable law; or for permitted internal operations using aggregated and anonymized information as required by the policy.

Sharing information

Hotel staff with relevant access can use the guest, enquiry and offer information available to their hotel. Ospio sends communications to the recipients selected or configured by hotel staff.

Depending on the features enabled, information is handled by the providers used to host and operate Ospio and to deliver email, messages and notifications. When Gmail is connected, Google processes messages sent through the authorized Gmail account. Recipients and their email or messaging providers also receive and process the communications sent to them.

Security

Ospio uses safeguards intended to protect account access and connections to communication services. No online service can guarantee complete security. Keep your sign-in details secure and avoid including unnecessary sensitive information in enquiry notes or privacy requests.

Cookies and browser storage

Ospio uses cookies and browser storage to keep you signed in and remember your language preference. You can manage or clear this information through your browser settings. Blocking or clearing sign-in cookies may interrupt access, and clearing browser storage may reset your language preference.

Information about children

An enquiry may include the ages of children in a travelling party so that the hotel can prepare occupancy and offer details. This information may be supplied by hotel staff or the person making the enquiry. Include only the information needed for the enquiry and offer.

Disconnecting Gmail and signing out

You can disconnect Gmail from Ospio. The authorization information and sender details retained for that connection are removed when you disconnect it. Disconnection does not delete historical enquiry, offer or delivery records or recall messages already sent.

You can separately review or revoke Ospio's access to your Google account at https://myaccount.google.com/connections. Disconnecting within Ospio and revoking access through Google are separate actions. Revoking access does not itself erase information already held in Ospio.

Signing out ends your signed-in session. It does not delete your account or the hotel's information.

Retention and deletion requests

Account, guest, enquiry, offer and delivery information may remain stored after you sign out or disconnect a communication service. Neither action is a request to erase those records.

To ask about information held in Ospio, how long it is retained, or to request its correction or deletion, contact vostok9030@gmail.com. Identify the relevant account or hotel and describe your request without sending passwords or connection credentials. Guests can also direct requests to the hotel handling their information.

Changes to this policy

This policy may be updated to reflect changes to Ospio's features or information-handling practices. The current policy will be made available through Ospio.